FAQ Links

What app can I use to view the live CCTV on my phone or computer?

	HIKVISION/HILOOK	VIVID HD	LONGSE
MOBILE APP	Hik-connect	Hik-connect	BITVISION
PC SOFTWARE	IVMS 4200 lite (click me)	IVMS 4200 lite (click me)	IVMS320 (click me)

What is the Verification code for my Hikvision/Hilook/VIVIDHD DVR/NVR?

As a default we use “123456” but you can change it later.

One camera seems not to be working, what do I do?

This could be a number of issues, please try the following

Make sure the camera is powered and connected correctly.
Try a different channel at the back of the DVR/NVR.
Try a different power supply or try a different power output on the power splitter.

If you still have no picture, then please contact us and our technical team will be happy to help.

I have plugged the DVR/NVR into my monitor but I have no picture?

Try using another monitor (Desktop Monitor) and change the Resolution to a lower resolution (1280 x 720 is recommenced) that should be compatible with your TV (just go to configuration from the DVR).

My cameras are showing 4MP when I bought a 5MP system/camera?

As default some cameras will come pre-set at 4MP but can easily be changed to 5MP. For full guide please click here

RESOLUTION CHANGE

EMAIL NOTIFICATION

MOTION DETECTION

EXPORT PLAY BACK VIDEO

DVR/NVR PASSWORD RESET

LONGSE HOW TO GUIDE LINES